Phone:
Temple: 770-0003
Killeen: 1-877-770-0003
Waco: 759-1928
E-Mail:
techs@stonemedia.com

DIAL-IN  NUMBERS

• Temple
  298-2105
  298-2115
  298-2116
  770-1853

• Killeen
  702-3141
  702-3354

• Waco
  299-2051

 Steps to a Successful Tech Support Call

1. If you are able to connect, check the FAQ in the Help! section of our home page before calling technical support.
2. Take a deep breath.
3. Sit comfortably in front of your computer.
4. Write down the error message that you are getting or have it on the screen.
5. Dial the StoneMedia technical support number.
   Temple: 770-0003
   Killeen: 1-877-770-0003
   Waco: 1-877-770-0003
6. Listen carefully to the technician as you are walked through a solution.
   

Remember, our main goal is to get you connected to the internet and able to browse the web and receive your email. If you have questions about 3rd party software, please be aware that we may not be able to help you. If we are familiar with the software, we will be happy to tell you what we know, but please don’t get upset if we aren't familiar with every program on the market.